A6star | Play with Smart,
Stay in Control

1. What Is Responsible Gaming?

Responsible gaming means enjoying online gaming as entertainment — not as a way to earn income, solve financial problems, or relieve stress. At a6star, we want every member to stay in a healthy state, both financially and emotionally.

We understand that online gambling can become a habit that is difficult to control for some individuals. That is why we invest in systems and tools that help you maintain self-control — not merely to meet licensing requirements, but because we genuinely care about the well-being of our members.

Responsible gaming starts with you. Before playing, set a budget you can afford to lose — not money meant for bills, food, or family needs. Always remember that every game has a house edge and wins are never guaranteed. If today isn't your lucky day, there's always tomorrow — but never use money that isn't yours to keep playing.

2. Early Warning Signs to Watch Out For

Many people don't realise they are losing control until things have gotten quite serious. Recognise these early warning signs so you can act before the situation becomes harder to manage:

• You frequently think about gaming even while doing other things — at work, during family dinners, or before bed.
• You increase your wagering amounts to get the same thrill as before — this is known as tolerance.
• You try to chase your losses by continuing to play even when you know your budget is gone.
• You hide your gaming activity or the amount of money spent from family members or friends.
• You borrow money or sell belongings to fund your betting.
• You feel restless, anxious, or irritable when trying to stop or cut back on gaming.
• Gaming has begun to affect your personal relationships, work performance, or health.
• You play as a way to escape problems, boredom, or feelings of sadness.

3. Self-Control Tools We Provide

A6star provides a range of self-control tools accessible directly from your account. All tools are designed to help you stay in control without needing to contact anyone first — simple, fast, and confidential.

Deposit Limit

Set the maximum amount you can deposit into your account within a daily, weekly, or monthly period. Once the limit is reached, the system will block any additional deposits until the limit period resets. This limit takes effect immediately, but increasing a limit requires a 24-hour cooling-off period for added protection.

Loss Limit

In addition to deposit limits, you can set a maximum loss limit for any given period. Once your total losses reach the set limit, your gaming session will be ended automatically and you will not be able to play again until the limit period resets.

Session Time Limit

You can set a limit on how long you can play in a single session or per day. When the set time is nearly up, the system will send a reminder. Once the time limit is reached, your session will be ended automatically.

Temporary Break (Cool-Off)

If you feel you need a short break from the platform, you can activate a temporary break for 24 hours, 48 hours, one week, or one month. During this period, you will not be able to log in or place any bets.

Self-Exclusion

For more serious cases, self-exclusion allows you to block access to your account for an extended period — from 6 months to permanent. While self-exclusion is active, your account cannot be accessed even if you attempt to re-register using the same details.

4. How to Set Limits in Your Account

Setting self-control limits on a6star is simple and can be done in just a few steps through our app or website:

5. Self-Exclusion — When You Need a Longer Break

Self-exclusion is the strongest option we offer. It is designed for individuals who recognise that they need a longer break from the platform to regain control. When you activate self-exclusion:

• Your account will be closed immediately and you will not be able to log in.
• All credit balances will be returned to you via your registered withdrawal method.
• You will not receive any marketing or promotional communications during the exclusion period.
• Our system will prevent re-registration using the same personal information.
• Permanent self-exclusion cannot be reversed — this is for your own wellbeing.
• Time-limited self-exclusion (6 months, 1 year, 2 years, 5 years) can be reviewed after the period ends through a special assessment process.

To activate self-exclusion, you can do so via your account settings or by contacting our support team directly. Requests will be processed within 24 hours, and you will receive confirmation by email and SMS.

6. Protection for Young People

A6star takes the protection of minors extremely seriously. Our platform is for individuals aged 18 and above only. We implement multiple measures to ensure minors cannot access the platform:

• Age verification at registration: All new members are required to verify their date of birth and submit a valid identification document during the KYC process.
• Automatic detection: Our system flags accounts showing signs of use by minors for further review by the compliance team.
• Parental responsibility: We encourage parents and guardians to use parental control software on shared devices to prevent access by children.
• No credit to minors: If we find that an account is held by a minor, the account will be closed immediately and all funds returned.

7. Frequently Asked Questions About Responsible Gaming

8. Get Help Now

If you or someone you know needs help with gambling addiction, do not wait any longer. There are many support resources available to you in Malaysia. Seeking help is a sign of strength, not weakness.

A6star's Malay-speaking support team is available to speak with you confidentially about any concerns related to your gaming activity. We won't judge — we're here to help. Reach us via live chat in the a6star app anytime, day or night.

You may also refer to the FAQ for more information, or check our Terms and Conditions to fully understand your responsibilities and rights as an a6star platform member.